Privacy

This Privacy Policy describes how the website silvanacricri.com (the “Site”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. Silvana Cricri respects your privacy and is committed to protecting your personal information and only using it in ways that you have agreed to.

​Collecting Personal Information

When you visit silvanacricri.com, certain information about your device is collected, your interaction with the Site, and information necessary to process your purchases. If you contact silvanacricri.com or become a subscriber your details may be collected. In this Privacy Policy, any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information may be collected and why.

Device information

Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise the Site.

Source of collection: Collected automatically when you access the Site using cookies, log files, web beacons, tags, or pixels.

Disclosure for a business purpose: shared with the Site processor Shopify.

Order information

Examples of Personal Information collected: name, billing address, shipping address, payment information including credit card numbers, email address, and phone number.

Purpose of collection: to provide products to you to fulfill your purchase, to process your payment information, arrange for shipping, and provide you with invoices, order confirmations, communicate with you, screen orders for potential risk or fraud, and when in line with the preferences you have shared, provide you with information or advertising relating to products or services.

Source of collection: collected from you.

Disclosure for a business purpose: shared with the Site processor Shopify and shipping company Australia Post.

Customer support information

Examples of Personal Information collected: name, billing address, shipping address, email address, and phone number.

Purpose of collection: to provide customer support.

Source of collection: collected from you.

Sharing Personal Information

This Site shares your Personal Information with service providers to help sell products to you from an online store, process and deliver your orders as described above. For example:

This Site uses Shopify to power the online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

This Site uses Australia Post to deliver your order to you. You can read more about how Australia Post uses your Personal Information here: https://auspost.com.au/privacy

This Site may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information received, or to otherwise protect the rights of the Site.

Behavioural Advertising

As described above, this Site uses your Personal Information to provide you with targeted advertisements or marketing communications that may be of interest to you. For example:

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/adpreferences/ad_settings

GOOGLE - https://adssettings.google.com/authenticated?hl=en  

BING - https://about.ads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/

Using Personal Information

This Site uses your personal Information to provide services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

The silvanacricri.com website does not currently ship to the European Economic Area (EEA). However, if you live in the EEA and subscribe to the Silvana Cricri newsletter, pursuant to the General Data Protection Regulation (“GDPR”), your personal information will be processed under the following lawful bases:

  • Your consent;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

 

Retention

When you place an order through the Site, your Personal Information will be retained using Shopify’s data storage and customer databases, unless and until you ask for this information to be erased.

If you subscribe to the Silvana Cricri newsletter, your Personal Information will be retained using Shopify’s data storage and customer database, unless and until you ask for this information to be erased.

Selling Personal Information

This Site does not sell Personal Information.

Cookies

A cookie is a small amount of information that is downloaded to your computer or device when you visit this Site. Several different cookies are used, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you do not have to re-enter this information each time you return to the Site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it is their first time visiting or if they are a frequent visitor.

This Site uses cookies to optimise your experience on the Site and to provide services from the Site. You can find further details and a complete list of the types of cookies used on a Shopify hosted website here: https://www.shopify.com.au/legal/cookies 

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, this Site does not alter data collection and usage practices when such a signal is detected from your browser.

Changes

This Site may update this Privacy Policy from time to time to reflect, for example, changes to the Site’s practices or for other operational, legal, or regulatory reasons.

Contact

For more information about the privacy practices on this Site, if you have questions, or if you would like to make a complaint, please email at hello@silvanacricri.com.

Last updated: February 2021

If you are not satisfied with a response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or the supervisory authority here: https://www.oaic.gov.au/privacy/privacy-complaints/