As a small artisan business, I hand make all items to order and all sales are final. If you receive faulty, damaged, or wrong items, please contact me by email within 14 days of receiving your products to arrange an exchange or refund. Items that have been worn or damaged from misuse, and earrings due to hygiene reasons, will not be accepted for exchange or refund. When returning items, please return them in their original packaging. Return costs are the customer’s responsibility.